Privacy Policy & Terms and Conditions
CMS Consulting
Effective Date: 20/08/2022
This document outlines how CMS Consulting (“we,” “our,” or “us”) collects, uses, protects, and manages personal information, as well as the terms governing the use of our services. It applies to all clients, website visitors, and users across Africa and internationally.
By engaging with CMS Consulting, accessing our website, booking consultations, or submitting information, you agree to the terms set out below.
PART A: PRIVACY POLICY
1. Our Commitment to Privacy
CMS Consulting is committed to safeguarding the personal, academic, and professional information entrusted to us. As an Africa-focused international education and study abroad advisory firm, we recognize the sensitivity of the data we handle and take privacy seriously.
2. Information We Collect
We may collect and process the following categories of information:
a. Personal Information
- Full name
- Email address
- Phone number (including WhatsApp)
- Country of residence
b. Academic & Professional Information
- Academic qualifications and transcripts
- CVs or résumés
- Intended study destination, intake, and course preferences
c. Communication & Service Data
- Enquiries submitted via forms, email, or social media
- Consultation bookings and notes
- Uploaded documents shared voluntarily
d. Technical Data
- IP address
- Browser type and usage data
- Cookies and analytics data (where applicable)
3. How We Use Your Information
Your data is used strictly to:
- Provide study abroad advisory and consulting services
- Assess eligibility and suitability for study pathways
- Communicate guidance, updates, and service information
- Schedule consultations and manage client relationships
- Improve service delivery and website performance
- Meet legal and regulatory obligations
CMS Consulting does not sell, trade, or rent personal data.
4. Legal Basis for Processing
We process personal data based on:
- Your explicit consent
- Contractual necessity (to deliver requested services)
- Legitimate business interests
- Compliance with applicable laws and regulations
5. Data Sharing & Third Parties
We may share limited information only when necessary, including with:
- Educational institutions or partners (with your consent)
- Application processing or booking platforms
- Secure communication and document management tools
All third parties are required to maintain confidentiality and data security standards.
6. Data Storage & Security
We implement reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, or misuse. Data is retained only for as long as required for service delivery or legal compliance.
7. International Data Transfers
As we serve clients across Africa and globally, data may be processed or stored outside your country of residence. Appropriate safeguards are applied to protect such transfers.
8. Your Rights
You have the right to:
- Request access to your personal data
- Request correction or updates
- Request deletion (subject to legal obligations)
- Withdraw consent (subject to legal obligations)
Requests may be submitted via email.
9. Cookies
Our website may use cookies for functionality and analytics. You may disable cookies through your browser settings.
PART B: TERMS AND CONDITIONS
10. Scope of Services
CMS Consulting provides international education advisory and consulting services, including:
- Study abroad guidance
- University and course selection support
- Application advisory
- Visa guidance (non-legal, advisory only)
- Pre-departure orientation
We do not act as an immigration authority, embassy, or visa-issuing body.
11. No Guarantee Clause
While we provide professional guidance based on experience and best practices:
- Admission decisions are made solely by universities
- Visa decisions are made solely by immigration authorities
CMS Consulting does not guarantee admissions, visas, scholarships, or outcomes.
12. Client Responsibilities
Clients are responsible for:
- Providing accurate, truthful, and complete information
- Meeting application deadlines
- Submitting genuine documents
- Complying with immigration and institutional requirements
CMS Consulting is not liable for outcomes affected by false, incomplete, or late submissions by clients.
13. Payments & Consultations
- Consultation fees (if applicable) are non-refundable unless stated otherwise
- Paid consultations cover advisory time and expertise, not guaranteed outcomes
- Failure to attend a scheduled session may result in forfeiture unless rescheduled within stated terms
14. Ethical & Legal Compliance
CMS Consulting operates strictly within legal, ethical, and compliant frameworks. We do not:
- Facilitate illegal migration
- Provide falsified documentation
- Offer visa shortcuts or guarantees
Any request for unlawful activity will result in immediate service termination.
15. Limitation of Liability
CMS Consulting shall not be liable for:
- Decisions made by third parties (universities, embassies, immigration bodies)
- Changes in immigration or education policies
- Losses arising from client non-compliance
Our liability, where applicable, is limited to the value of services paid for.
16. Termination of Services
We reserve the right to suspend or terminate services if:
- False or misleading information is provided
- Terms are breached
- Unethical or unlawful conduct is identified
17. Governing Law
These Terms shall be governed by and interpreted in accordance with applicable laws within Africa, taking into account international best practices in education consulting and data protection.
18. Updates to This Policy
We may update this Privacy Policy & Terms periodically. Updates will be posted on this page with a revised effective date.
19. Contact Information
For questions, requests, or concerns regarding this policy:
CMS Consulting
📧 Email: info@cmsconsulting.com
🌍 Website: www.cmsconsulting.com
This document reflects CMS Consulting’s commitment to transparency, legality, and professional integrity in international education advisory services.
